Guest Books

Thank you for sharing your feedback on your Guest Books order and for providing a photo reference of what you received. We understand how important proper alignment is, especially for a design intended to be centered, and we regret that the finished product did not reflect the proof you reviewed. After checking your account, we can confirm that the original file submitted on February 13th matched the design proof and shared photo of what you have received. Because our printing system is fully automated, designs are printed exactly as submitted without manual adjustments. This is why we always recommend reviewing the product preview and generating a PDF proof before placing an order, as it can help identify layout or spacing issues in advance. We also see that your project was updated today with the artwork fully centered in the design area. As a first‑time customer, we’ve already processed a complimentary replacement order using this updated file. Since the replacement is linked to the same order, you will not receive a new order confirmation, but you will receive a separate email with tracking details once the shipment is on its way. You can check the expected delivery date anytime in your Order History here: https://www.vistaprint.co.uk/oh/. Your feedback has been shared with our team to help improve the design experience, and we truly appreciate you bringing this to our attention. We look forward to ensuring your updated Guest Books meet your expectations.