We're happy to hear that you're pleased with the embroidery of the bodywarmer, but sad that the material turned out to be too thin for you. Meeting your expectations is important to us, so we sincerely apologize for any inconvenience this may have caused. We took the necessary actions to make this right, and you should be receiving an email shortly with the details. Thank you for bringing the issue to our attention. We'll ensure to pass your feedback to the team for review.

We appreciate your review and we do apologise that the size of your Wallace Bodywarmer didn't turn out as expected. We're constantly looking for ways to improve the VistaPrint experience for everyone and this type of feedback helps us tremendously. We are proud to inform you that we stop at nothing to satisfy our customers. As a result, we have credited your account with a credit note, valid for 12 months, which you can use to recommend the Bodywarmer at no additional cost with the necessary rectification. We appreciate it if you keep the received product as we don't currently have a return policy. We will remain at your disposal for further assistance.