Runs on the small size
9 Apr 2024 | Ben
Response from Vistaprint Customer Care Team:
Thank you for sharing a review. We're happy to hear that the puffer jackets lived up to your expectations in terms of quality. However, we apologize for the incorrect fit of their size. We're sorry for the inconvenience and discontent this has caused, and you can be confident that we'll share your input with the relevant team for improvement. In addition, we always advise choosing the next size up when purchasing outerwear products to ensure an adequate fit. After reviewing your account, we noticed that you placed a new order with a larger size. Therefore, we took the needed steps to make things right with the initial purchase and sent you more details in a follow-up email. Your satisfaction is of the utmost significance to us, and we look forward to serving you again.