Updated 6 December, 2021
However, this policy does not apply to information about you collected by third-party websites that may post links or advertisements on or otherwise be accessible from our website. The information collected by these third-party websites is subject to their own privacy policies.
If you have general questions about this policy, you can reach our privacy team at [email protected]
Who we are
What information do we collect and how do we use it?
- Automatically when you visit and navigate our website or use applications downloaded from our website;
- Directly from you when you register, update your account and/or profile, personalise a product or use our design services, place an order, use applications downloaded from our website or contact our Customer Care team;
- Indirectly from third parties, including social media websites.
If you are a registered VistaPrint customer, we link automatically collected data to the other information we collect about you.
|Types of personal data we collect||How we use it|
We may use personal data for other purposes, but only if you have given your consent for us to do so. For example, if you review a product you agree to let us post that review on our website. Please note that reviews posted on our website are public, so only include information you are comfortable with sharing publicly. When you enter a competition or prize draw, you may share information about yourself and we may publicly disclose that information if you are the winner.
You have the option not to provide personal data. However, doing so may prevent you from using some of our website features or placing orders for our products. Similarly, if you decline to let us place certain cookies on your device, our website will only have limited functionality (see more information about cookies below).
The website is not meant for use by children under the age of sixteen years old, and children under that age are prohibited from creating an account or otherwise providing their personal data.
Who has access to your information?
We may also provide the information we collect about you to other third-party companies, who may, as a service provider, process the information on our behalf, including companies that assist us with:
• Fulfilling or delivering your order;
• Storing and securing data;
• Processing payments;
• Marketing, analytics, and fraud detection activities; or
• Customer service.
We may offer products or services that are provided by our partners. If you choose to engage in such offers, our partners may have access to and process your personal data. Our partners may also share with us certain personal data they collect about you. We suggest that you review their privacy policies for more information about how they process and share your personal data.
Cimpress Group companies, third-party service providers, or partners may be located inside or outside of the UK. In particular, our VistaPrint teams that provide Customer Care are based in Germany, the Netherlands, the United States, Tunisia, Jamaica, India and the Philippines.
The extent of our transfer of your information outside of the UK is governed by an agreement incorporating the standard contractual clauses in accordance with Article 46 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the ‘GDPR’).
We may also share your information as required or permitted by law, including to enforce our Terms and Conditions, or to protect our rights or property or those of others. We may also be required to respond to requests from law enforcement agencies, but only if those agencies meet the standards for obtaining personal data consistent with local laws and data protection requirements.
Finally, we may provide your information to one or more third parties in the event of a merger, acquisition, or corporate reorganisation involving us.
How long do we keep your information?
We only retain your personal data for as long as is necessary for the purpose for which it is provided or because we are legally required to do so.
What rights do you have to access and control the use of your information?
You have the right to:
- Access your personal data;
- Correct inaccurate or incomplete personal data;
- Request that we delete your personal data (or alter it so that you are not identifiable), under the specific circumstances prescribed by law;
- Object to the processing of your personal data or request that we restrict the processing of your personal data, under certain conditions;
- Request data portability for personal data provided by you, under certain conditions.
How you can exercise these rights?
You may exercise some of the rights listed above by going to 'My Account Settings' and updating your personal data and preferences.
You can contact our Customer Care team to exercise any of the rights listed above by using any of the methods listed in the Contact Us section below.
Even if you choose to unsubscribe to receive any advertising via e-mail, telephone or by post, we may still communicate with you using any of these methods regarding your orders, your account or for other administrative purposes.
To protect your privacy, we may need to verify your identity after we have received your request.
What happens when you submit a deletion request?
After you contact us to delete the information we hold about you, and we verify your identity, we will close your account and erase your information from our systems.
Please note that even when you ask us to delete your data, we may be allowed by law to keep certain information (for example, records of transactions or shipments) and we may still retain anonymous information about things like how customers interact with our website.
After we process your request, you will immediately lose access to the following:
- Your account
- Your account login and password
- Order history
- Products you have designed
- Uploaded images
This is a permanent change that cannot be undone.
How do we protect your information?
We maintain physical, electronic and procedural safeguards designed to help us protect your personal data. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website. In addition, we train the employees that are involved with the processing of your data such as our Customer Care agents, software developers, data analytics team and operators in our production facility about the importance of confidentiality and maintaining the privacy and security of your information. Our awareness training is tailored to the specific role of a team or department and their involvement with handling your information.
When you establish an account at VistaPrint, you choose a password to help protect your account information. You should select a strong password and keep it safe by not sharing it with others. You may change the password as often as you wish by going to 'My Account' and selecting 'Account Settings.'
What are Cookies?
Cookies are small data files which often include a unique identifier that are stored on your device when you visit certain web pages. Cookies are useful because they allow a website to recognise a user's device.
What kinds of cookies do we use on our website?
Our website uses the following types of cookies:
We use these cookies to let you access our website’s features, manage preferences (like language or VAT settings), and to track statistics necessary to meet contractual requirements.
We use these cookies to test new website features, detect errors, analyze site usage, receive user feedback and provide you with a more relevant and personalised experience based on your interests and interactions.
Even if you opt-out of functional cookies, we may still use other information we collect about you to tailor your VistaPrint experience. For example, we may use past purchase data, information gathered from designs saved to your portfolio, or information you explicitly provide about your brand for personalization purposes.
Session Replay Cookies
We use these cookies to capture how you interact with our website while browsing and personalising products to find ways to improve the site and your customer experience. Session replay data includes mouse movements, clicks, typing, scrolling, and other actions you take when you navigate our website and personalise your products.
We do not use session replay cookies on pages that may contain payment information.
We use these cookies to show advertisements and offers that are relevant to your interests. They’re also used to limit the number of times you see an ad and to help measure the effectiveness of advertising campaigns.
How can you manage which cookies are placed on your device?
On VistaPrint Website(s)
When you first visit our website on a new device or browser, you are prompted to set your cookie consent preferences. You can manage these preferences any time by visiting the 'Account Settings' section of our website.
Using browser controls
The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Please be aware that if you disable or delete certain cookies our website will not work properly.
Third Party Cookies
When you use our website, you may notice content provided by a company other than us. Also, if you 'share' VistaPrint content with friends through social networks, such as Facebook and Twitter, these social networks may place cookies on your browser. We have no access to or control over cookies used by these companies or third-party websites. If you’d like to opt out of cookies created by 'sharing' VistaPrint content through social networks — such as Facebook and Twitter — we suggest you check those third-party websites for more information about their cookies and how to manage them.
If you have general questions about the website, would like to update your marketing preferences or make changes to your information, or would like to exercise your rights to access and control the use of your information, please go to the 'Contact & Support' page on this website to contact our Customer Care team.
You can also make a request in writing to Vistaprint B.V., Hudsonweg 8, 5928 LW Venlo, the Netherlands. In the letter, please include your name, VistaPrint account number, email address, postal address and telephone number(s), along with your specific request.
Our data protection officer can be reached at [email protected] If you have a complaint about our privacy practices, please contact us so we can help address your concerns. You also have the right to lodge a complaint with your local data protection authority.