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How does a pick-up point work?

You'll need to do the following:

  • Present the order confirmation email
  • Supply a government-issued photo ID
    • National ID Card
      • Issued by many EU countries
      • Government-issued
      • Includes photo and personal information
    • Passport
      • Widely accepted internationally
      • Contains photo and personal details
      • Serves as proof of citizenship
    • Driving License
      • Valid with a photo
      • Check acceptance with the specific courier or delivery service
    • Residence Permit
      • Accepted for non-EU citizens in EU countries
      • A valid form of identification
  • Sign for the package

Note: The full name on the ID must match the full name on the package label.