Help is here.

What happens after I place my order?

After we receive your order:

  • We send you an Order Confirmation email with the details of your order.
  • If you notice anything in the order confirmation that isn't how you expected it, contact us right away, so we can make it right. 
  • Our system automatically schedules the production of your items. The production is prioritised based on the products you ordered and your delivery selection. 
  • Our team members at our production facility select and customise your item(s) and package your order for delivery.

Once your order has been produced and is ready to be shipped:

  • We arrange for your package to be picked up from our production facility.
  • Once the order is shipped, we send you a Shipping Confirmation email with information about the delivery of your order. 
  • Your order is delivered by one of our delivery partners. 

You can always check the status of your order in your account. See Where's my order? to learn how. 

Please note that occasionally, orders may ship early, as your order may be prioritised and printed earlier than requested.