If you have a concern that was directed to ‌Wix customer service by an escalation from our team and you missed their call, follow the article below to reschedule.

Step 1:

An email will be sent to your mailbox advising you that Wix attempted to call but was unsuccessful. It also includes a link to the chatbot that you should use to request a callback.

Step 2:

You'll be directed to the Wix bot, next you should sign in.

Step 3:

Fill in your VistaPrint email address and password.

Step 4:

From the list, select the ‌topic that best summarises your issue.

The chatbot will ask additional questions to properly direct your concern.

Step 5:

The bot will suggest a Wix article that could help with the issue. Type No to connect with a Wix specialist.

Step 6:

Your list of sites will appear, select the site you'd like assistance with.

Step 7:

To reschedule, select Request a callback now. Please keep in mind that due to the service level agreement, the callback may take up to 24 hours.

Step 8:

Describe your issue in a bit more detail to provide additional context. You can also include screenshots.

Step 9:

Select Request my callback now to submit the callback.

Step 10:

Add your phone number and your request will be submitted, and a Wix agent will call within 24 hours!

If you need assistance click here!