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General Delivery Information
We deliver to countries all over the world and we add new destinations regularly. Please visit our Shipping and Delivery page for a complete list of countries that Vistaprint currently ships to.
- Delivery options on the Promotional Products site are different than on the Vistaprint site.
- Delivery destinations may be restricted for some products.
- 2 Day Delivery: DPD
- 4, 6 & 10 Day Delivery: Royal Mail and DPD
We will keep you up-to-date with your delivery.
Once your order is sent, the delivery method, estimated arrival date and tracking details will be provided in a confirmation email.
- For DPD delivery, the day before the delivery, you will receive a confirmation email. On the day of delivery you will receive a notification with an hour slot of delivery.
If you are not available, click a link in your delivery slot email or text message and choose from a number of options to reschedule, deliver to a neighbor, leave at a safe place, or collect from a pickup shop.
- For Royal Mail delivery, the day before delivery you will receive a confirmation email with a tracking number.
If you are not available, you can choose to deliver to a neighbor or safe place; if neither option are possible a ‘Something for You’ note will be left with the relevant information regarding your package, and the parcel will be taken to a Royal Mail Delivery Office for collection or to arrange re-delivery.
Unfortunately, at this time we’re unable to accommodate special delivery requests.
To ensure that you get your items on time (regardless of when manufacturing is done at our plant), we use a variety of delivery couriers.
There are a variety of different reasons. For example:
- The address is in a remote location
- The address is incorrect
Here are some things you can do to try and resolve the issue:
- Check that the address is typed correctly.
- Try using an alternative address (like a business address versus a home address or vice-versa).
- Determine if the postcode recently changed. Changes to the population and postal volume can result in new postcodes sometimes, and it's possible our systems have not synced yet. If a change has recently taken place, try using the "old" postcode.
We're here to help.
0800 802 1473
- Our customer service department is available 24 hours a day, 7 days a week.
Have a simple question or need general information? We’ll get back to you within 24 hours.