Fruit of the Loom® Lady Fit Lightweight Hoodie

Response from Vistaprint Customer Care Team:

We’re sorry to hear about the Fruit of the Loom® Lady Fit Lightweight Hoodie that you have received. We strive for 100% customer satisfaction and when your expectations aren’t met, we’re committed to making it right. As such, we are glad that one of our support representatives assisted you with a full refund. An email will be sent to you to confirm this. This amount will be credited back to your bank account within 3-5 days. You may rest confident that we will convey your concerns to the relevant team for review and improvement.

Response from Vistaprint Customer Care Team:

We're sorry to hear that we didn't live up to your expectations. Thank you for taking the time to express your dissatisfaction. We'll use the information you provide to improve our services and products. To make amends, we've granted a one-year merchandise credit to your account, and it can be used to place a second order for the same amount. Please let us know if there's anything else we can help you with: https://www.VistaPrint.co.uk/customer-care/help-centre/.

Response from Vistaprint Customer Care Team:

Thanks for your review submission and we sincerely apologize for the less than favourable experience. Our check into your concern has indicated that our customer care team was able to assist with having a refund processed.

Response from Vistaprint Customer Care Team:

Thank you for your review submission. That's really awesome ! You made our day here at Promotique it's really great to see you guys smiling and loving our sweaters. We hope we can be of service again in the future.