Sol’s® Buzz Cap

Response from Vistaprint Customer Care Team:

Thank you for taking the time to post a review. We regret that the hat's embroidered version of your logo appeared small. We understand your discontent, and we're glad that you reached out so we can assist you further. Providing exceptional customer service is a fundamental aspect of VistaPrint's business model. We have therefore processed a free replacement order for a new hat and increased the size of your logo to the extent within the permitted stitching area. You can view the update from your order history, the order number remains the same.

Response from Vistaprint Customer Care Team:

Thank you for bringing this to our attention. We understand how important it is to you that you receive a product of the highest quality, and we apologize that we have not been able to meet your expectations. We understand your disappointment with the Sol’s® Buzz Cap. Likewise, we made sure that your review was forwarded to our Quality Team for review and improvement of our embroidery system. We appreciate the provided photo of the received product as a reference. To have this resolved, we have taken the necessary action on your order. A confirmation email with further information will be sent to you. Furthermore, we value your opinion and will make sure to forward it to the appropriate team for review and improvement.

Response from Vistaprint Customer Care Team:

Thank you for your review. Your feedback is appreciated, and we are so sorry to hear of your dissatisfaction with the quality of the Sol’s® Buzz Cap. We want to better assist you and ask that you respond to this email/message with a photo showing the issue with the cap. Your response is anticipated.