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Frequently Asked Questions
How does my FREE Trial work?Back to top
What is included in my website package?Back to top
|You have a whole month to enjoy your website for FREE. It takes less than an hour to create your website, after which you can take advantage of the fully customisable features - including URL, text and design - to really get the most from your FREE trial.
If you’re pleased with your website (and we hope you are!) and decide to keep it, then you don’t have to do anything. Once your FREE trial ends, the credit or debit card you used for your order will be charged in accordance with the subscription period you choose.
If you decide to cancel before your FREE trial finishes then you won’t have to pay a penny. Simply call us on freephone 0800 496 0350 to end the trial.
Can I match my website to my business cards?Back to top
|Visit our Package Details page to learn more about our available packages.
How do I cancel my account?Back to top
|Great idea! Yes, all our website templates have been designed to match our business cards. That way you can create a website that’s consistent with your brand.
How do I edit my website?Back to top
|Cancelling your account is easy, just call us on freephone 0800 496 0350. We may ask for your feedback as we’re always looking for ways to improve our service.
Do I need any programming skills to edit my site?Back to top
|Editing and designing your own website is simple using SiteBuilder. It’s an easy-to-use tool that lets you create a professional-looking website in under an hour with no previous web design experience. It’s that straightforward.
You’ll find a link to SiteBuilder on your website dashboard. Your dashboard contains all your account information, plus helpful tips and tools for designing, managing and getting the most from your website. You can start using your website dashboard once you sign up to one of our three website packages.
Need a bit of advice? If you have a question about creating your website, choosing a web template or building new website features, just call one of our friendly web experts on freephone 0800 496 0350.
How long does it take to create a website?Back to top
|Not at all, our SiteBuilder tool shows you how to build a website step by step – it’s really intuitive. We’ve got a host of website templates to choose from which makes creating a website easy. We think you’ll find adding text, images and other content to your website as straightforward as using Microsoft Word.
What internet browsers does my website support?Back to top
|It takes less than an hour to build a website with three great-looking pages. After that, you can use our SiteBuilder to customise your website and build more features into it.
Does it matter if I’m on a Mac or PC?Back to top
|All major internet browsers will be able to view your site. You’ll be able to edit your site in the Vistaprint SiteBuilder using Internet Explorer, Firefox and Chrome.
How many websites can I have?Back to top
|Mac fans and PC lovers alike can build a website with our SiteBuilder. Use your Mac or PC with either Internet Explorer or Firefox and design away!
I already have my own domain name - can I use it with my Vistaprint website?Back to top
|You can build as many Vistaprint websites as you want! Visit our Website Gallery to see the wide variety of designs that we offer and take your pick from over 1,000 website designs. If you create multiple websites you’ll need to use the same credit or debit card.
I already have a website - can I start hosting it at Vistaprint?Back to top
|Yes, we call this feature "Domain Pointing". Depending on your website package, you can point one or more domain names at your website. Click on the "Domain Name Options" link on your Website Dashboard and choose "Use a Domain You Already Own". Enter the domain name that you currently own and would like to point at your Vistaprint website, then contact the registrar you bought your domain name from and supply them with the Vistaprint Domain Name Server information provided. Allow 24-48 hours for your domain pointing to become active.
Can I change my design after my site is created?Back to top
|Only websites created using the Vistaprint SiteBuilder can be hosted by Vistaprint. This lets us provide you with the best support and service at the best price. It is possible, however, to build a new website with Vistaprint and use a domain name you already own.
Can I accept payments or donations on my website?Back to top
|Yes, we’ve made it easy for you to change your website design at any time. Choose from over 1000 designs - we’re sure you’ll find the right one.
Can I tell how many people are viewing my website?Back to top
|Yes. Several of our website packages allow you to accept payments and donations through PayPal, Google, or a web store. Each of these packages can be added to your website. There are no monthly fees, lengthy commitments, or approval processes. You pay the standard transaction fees only when your customers actually make a purchase.
What should I do if my website doesn’t appear in Google or other search engine results?Back to top
|Yes, several of our website packages include reporting which lets you see how many people are visiting your site and what pages they’re viewing. Our premium packages also include Advanced Site Activity reporting, so you can see what geographical areas your views are coming from, which search engines people are using to find you, and which websites are referring traffic to your site.
How do I submit my website to search engines?Back to top
|Search engines like Google rank results based on the popularity of a website and how relevant that website’s content is compared to what the user typed into the search box.
So a good way to improve your website’s ranking is to provide useful content and increase the number of other websites linking to your website.
You can also use the ‘Online Guide’ (available on your website dashboard) to submit your business directly to Google and other search engines.
|To help people find your exciting new website, we submit your website address (URL) to Google as part of your website subscription.
A good tip is to submit your business directly to Google and other search engines using the ‘Online Guide’ (available on your website dashboard).
This is because search engines identify info submitted directly from you, the business owner. So you’ll find search engines will favour these listings when showing search results, which means more traffic for you!
For further terms please see - http://www.vistaprint.co.uk/vp/websites/terms-and-conditions.aspx
Websites is rated out of 5 by 23.
Rated 1 out of 5
from Horrible site to use! Trying to make my own web page was a nightmare! My son who does this sort of thing for a living couldn't get it to work either. I'm now trying to cancel payment and I can't find out how to do that either!
Date published: 2014-09-26
Rated 1 out of 5
from website Not being computer literate I had hoped I would be able to establish my own website by using Vistaprint. How wrong I was! I will be continuing to use their services however as I think their material is great
Date published: 2014-09-17
Rated 1 out of 5
from poor set up not happy as site loads slow from vista, and not clear instructions how to build site, and not as easy as you think unless you have a degree in computers, i dont !
Date published: 2014-09-12
Rated 4 out of 5
from Great features Very good and user friendly. Will recommend to anyone starting a new business.
Date published: 2014-08-29
Rated 5 out of 5
from great website Thanks to vista print i now have an up and running site they were more than helpfull.With a little help from there free phone number i was up and running quickly!Im not great with computors and ony have a pad my site looks professional very pleased!
Date published: 2014-07-31
Rated 3 out of 5
from would not let me choose a template just gave me on found this really frustrating, i tried to build my own website (had made two already in previous years but this one would not let me chose a template it just gave me one
Date published: 2014-07-23
Rated 5 out of 5
from really easy very easy to use and good prices for me to start my business
Date published: 2014-07-20
Rated 5 out of 5
from DMG COURIORS WE AIM TOO BE THE WE AIM TOO BE THE BEST would recomend this service to anyone with get up and go
Date published: 2014-07-14
10 million people worldwide trust Vistaprint for affordable online and print solutions.