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Cookies & Privacy

 
Cookies And Privacy PolicyBack To Top

We’re providing you with this information as part of our ongoing compliance with recent changes to the law, and to make sure we're clear and honest about your privacy when using our website www.vistaprint.co.uk(“website”).

We will continue to update this page and work on a number of other cookie-related and privacy improvements to our website.

Cookies Policy

Like most websites, our website uses "cookies" and files that are similar to cookies. To ensure you get the most enjoyable experience out of using our website, as well as the full use of the online shopping and personalised features, your computer or mobile device will need to accept cookies.

In this section you will find information on what cookies may be set when you visit our website and how to control or delete those cookies.

What are Cookies?

Cookies are small data files which often include a unique identifier that are sent to and stored on your computer or mobile device when you visit certain web pages. They are created by your browser at our request and stored in an approved place on your computer or mobile device.

Most websites use cookies. To order products on our website, you need to have cookies enabled - see our section on How to Manage Cookies. Please note that if you disable cookies our website will not work.

At Vistaprint we use cookies to: keep track of what items you have in your basket, remember you when you return to our website and to improve your experience on our website – see our section on Vistaprint Cookies. For example, cookies allow us to recall your past activities and site preferences, tailor parts of our website to your needs and make special offers to you, as well as identify and resolve errors.

We would like to point out that cookies don't harm your computer. We don't store your sensitive or personally identifiable information such as credit card details in cookies we create. All the information we gather from cookies is secure.

We also work with selected third party companies who may also set cookies on your computer or mobile device during your visit to our website – see our section on Third Party Cookies. They use the information collected from their cookies to serve ads to you on different products and services based on what you may be interested in. They may also use cookies to track your response to their ad, to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their ads.

It’s important for you to know that we have no access to, or control over cookies used by our selected third party companies. We do not share any of your personally identifiable information such as your name, telephone number or address with these companies, except in accordance with our Privacy Policy.

Our Cookies

To ensure you get the most enjoyable experience out of using our site, as well as the ability to order products and utilise personalised features, you will need to accept cookies on your computer or mobile phone.

If you don’t accept cookies, our website will not work. However, if you'd prefer to control or delete cookies from our website or any other website – see our section on How to Manage Cookies.

Vistaprint Cookies

Here's a list of the main Vistaprint Cookies we use, and what we use them for. For our selected third party companies and other third party cookies – see our section on Third Party Cookies.

Type of Cookie What Cookie is used for
SESH A session cookie which stores, amongst other things, the steps you take to navigate our website.
PSC Cookie A persistent (non-session) cookie that allows us to remember your actions across multiple visits to our website, and manages functionality such as auto login and "remember me."
P Cookie A cookie that remembers your requests as you move through our website.
SITE Cookie A session cookie that has no expiration date set. If you close a browser the cookie does not survive. This cookie stores information about your visit to our website.
TPL Cookie A cookie that is used for measuring page load times to help us improve your user experience on our website.
Flash Cookie (Local Shared Objects) A cookie (also known as Local Shared Objects) used to enable users to play flash video content on our website and to help improve your experience on our website. Flash Cookies are stored on your computer or mobile device in much the same way as usual cookies, but they're not controlled through your browser.
FastPath Cookie A cookie that is used by our mailing services.
V1st Cookie A cookie that is used to capture and analyse your information such as browser usage, new user numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
AutoFillIC Cookie A cookie that is used to store the text that users enter when designing their products.

Third Party Cookies

When you use our website, you may notice content provided by somebody other than Vistaprint, for example a third party company, you may be sent cookies by these companies. Also, if you 'share' Vistaprint content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites.

It's important for you to know that we have no access to or control over cookies used by these companies. We suggest you check the third party websites for more information about their cookies and how to manage them.

We are currently evaluating our third party companies that may set cookies on our website include and will update this section as soon as possible. In the meantime, if you would like further information on third party cookies - visit www.aboutcookies.org.

How to Manage Cookies

If cookies aren't enabled on your computer, it will mean that our website will not work.

To enable cookies

For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

Browser How to Manage Cookies For PCs

Google Chrome

Chrome

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'

Internet Explorer

Internet Explorer

  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies

Mozilla Firefox

Mozilla Firefox

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'

Safari

Safari

  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

Browser How to Manage Cookies For Macs

Internet Explorer

Internet Explorer

  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  2. Scroll down until you see 'Cookies' under Receiving Files
  3. Select the 'Never Ask' option

Safari

Safari

  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'

Mozilla and Netscape

Mozilla and Netscape

  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  2. Scroll down until you see cookies under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'

Opera

Opera

  1. Click on 'Menu' at the top of your browser window and select 'Settings'
  2. Then select 'Preferences', select the 'Advanced' tab
  3. Then select 'Accept cookies' option

To control and delete cookies

Please be aware that if you control or delete cookies our website will not work.

For Vistaprint Cookies – If you use a PC - click on 'Help' at the top of your browser window and select the 'About' option.

If you use a Mac - with the browser window open, click on the Apple menu and select the 'About' option.

For Flash Cookies (or Local Shared Objects) – The Adobe website provides comprehensive information on how to delete or disable Flash cookies - see http://www.adobe.com/security/flashplayer/.

For Third Party Cookies – If you'd like to opt out of third party company cookies - please use the-opt out tool offered by members of the Network Advertising Initiative (NAI) – see http://www.networkadvertising.org/managing/opt_out.asp. If you’d like to opt out of cookies created by 'sharing' Vistaprint content through social networks – such as Facebook and Twitter – we suggest you check the third party websites for more information about their cookies and how to manage them. If you want to know more about Third Party Cookies and to opt out of them if you wish – see http://www.youronlinechoices.com/uk/your-ad-choices

Further information about cookies
We are continuing to work on a number of other privacy and cookie-related improvements to our website. If you'd like to learn more about cookies and how to manage them - see www.aboutcookies.org.
Please note that we're not responsible for any of the content of the external websites named in this Cookies Policy.
Changes to this Cookies Policy: As part of our ongoing initiative to comply with recent law changes, we may revise this Cookies Policy from time to time by posting a revised Cookies Policy on our website. We reserve the right to modify this Cookies Policy at any time, so please review it frequently.

Privacy Policy

We recognise the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy applies to current and former visitors to our website and to our online customers.

By visiting and/or using our website, you agree to this Privacy Policy. This Privacy Policy explains the information practices that apply to personally identifiable information that we collect about you as an individual when you visit and/or use our website. Any information that we collect about you while you are visiting or using our website will be handled in accordance with this Privacy Policy and will not be shared except in accordance with this Privacy Policy. This Privacy Policy does not apply to information about you collected by our affiliates or third party websites that may post links or advertisements on or otherwise be accessible from our website. The information collected by these affiliates or third party websites is subject to their own privacy policies.

Information We Collect:This section of our Privacy Policy describes the categories of information collected by Vistaprint. All data that we collect is processed and stored in Devonshire, Bermuda. You have the option not to provide information, however, withholding information may prevent you from being able to use some of our website features.Information Collected Automatically: Whenever you visit our website, we automatically collect some information about your transactions with us, and your use of our website. For example, we automatically collect your IP address, for Vistaprint internal use only, such as to help us diagnose problems with our server and administer our website. We also automatically track certain information about your activities on our website such as the type of web browser you are using and click stream data. If you are a registered Vistaprint customer, we link this automatically-collected data to the personally identifiable information we collect about you described below. We use this information to do internal research on your interests and to help us better understand and serve you.Information You Send To Us: If you choose to provide us with Personal Information, such as by sending us an e-mail or by filling out a form with your Personal Information and submitting it to us through our Website, we collect the Personal Information that you provide to us. For example, if you register or sign up for an account with us, we collect your name, e-mail address, telephone number and password. If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information.From time-to-time Vistaprint may give you the opportunity to participate in contests or surveys on our Website. If you participate, we will request certain Personal Information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose the requested information.Information About Your Transactions With Us: In addition, we collect your order information and purchase and payment history.Cookies and Similar Files:Our Website uses “cookies” and files that are similar to cookies. Cookies are alphanumeric identifiers created by your browser at our request and stored in an approved and standardized place on your computer. By transferring these cookies, Vistaprint assigns you a unique customer code and record locater. Information about your activity on our Website can then be included in your customer record, which is stored within the Vistaprint firewall. When you visit or return to our Website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you. No Personal Information about you is stored on the cookie.Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our Website, including our Basket, will not work properly.If you have Macromedia Flash installed on your computer, we will also use a file called a Flash Object to store your unique customer code and record locater on your computer. Unless deactivated by you, the Flash Object provides us with a backup method for recognising you in the event that we are unable to identify your cookies.This Privacy Policy covers the use of cookies and similar files by Vistaprint only and does not cover the use of cookies and similar files by any third party advertisers or websites linked to the Website.We use third-party advertising companies to serve ads on our behalf. These companies may use a cookie or an action tag, also known as a Web Beacon or a 1 pixel .gif file, to track your response to their advertisement and to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their advertisements. Vistaprint has no access to or control over cookies or action tags used by these third party companies. Vistaprint does not receive any personally identifiable information collected by these advertisers using action tags or cookies nor does Vistaprint share any of your personally identifiable information such as your name, telephone number or address with these companies except in accordance with this Vistaprint Privacy Policy. Members of the Network Advertising Initiative (NAI) permit you to limit targeted advertising from them by using an opt-out tool available on the NAI website at http://www.networkadvertising.org/consumer/opt_out.asp.Use and Disclosure of Information:We use the information that we collect about you to maintain, improve, and administer our website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalise your online experience.In order to carry out certain business functions, such as order fulfillment, e-mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose personally identifiable information that we collect about you to these companies to enable them to perform these services, but they are required to safeguard the data and are not authorised to use it for any other purpose than completing their contractual requirements to Vistaprint. . For example, as a part of the normal process of completing your purchase, Vistaprint may provide your personal data to a third party payment processor, such as WorldPay Ltd., depending on your chosen method of payment. Please be aware that, because of the limitations of the systems used by some financial institutions, the statement you receive from your credit card or financial institution may show the name of a third party payment processor, such as WorldPay Ltd., instead of or in addition to the Vistaprint name. In addition, we may share the information we collect with other companies with whom we have joint marketing arrangements. We may also disclose information, including personal information, we collect about you in other circumstances as required or permitted by law. For example, Vistaprint reserves the right to disclose personal information, including account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms
of Use
, or to protect the rights or property of Vistaprint or others.In addition, it is possible that in the future another company may acquire Vistaprint or its assets. It is also possible that Vistaprint may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information, including your personal information, may be transferred to the new business entity as one of Vistaprint’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your personal information.
We may also disclose information, including Personal Information, we collect about you in other circumstances as required or permitted by law. For example, Vistaprint reserves the right to disclose Personal Information, including account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect the rights or property of Vistaprint or others. In addition, it is possible that in the future another company may acquire Vistaprint or its assets. It is also possible that Vistaprint may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information, including your Personal Information, may be transferred to the new business entity as one of Vistaprint’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your Personal Information.Usage Of QuotesYou give your consent and unrestricted right and grant permission to Vistaprint Schweiz GmbH and its affiliates and subsidiaries and its and their respective officers, directors and employees (hereinafter "Vistaprint") to use, translate, edit, copy, distribute, assign, sublease to service providers, publish, and reproduce your quote or extracts of your quote, including first name, last name, city of residence and country of residence, company name and website URL in connection with any marketing, advertising and/or promotion activities of Vistaprint's products and/or services.Your quote may be used by or on behalf of Vistaprint in any manner and for any lawful purpose, including, but not limited to, marketing, promotional, and advertising worldwide, at any time, and through any manner, medium or format, present or future, written, electronic or otherwise, including, but not limited to inserts, television, catalogue, internet, and may appear on Vistaprint-related websites and in publications, broadcasts, offers, advertisement, events and other printed or electronic materials (collectively, the "Marketing Use"). The personal information that we collect as mentioned above is processed by Vistaprint´s own teams dedicated to design and distribution of the material for Marketing Use. You consent to allow Vistaprint to edit your quote for clarity, length, spelling and grammar and you agree that you will not have any right to be notified of, inspect or approve any Marketing Use. You cannot use the name of your employer or company in a quote without the consent of your employer. Vistaprint has no control on whether or not you obtained your employer's consent. Therefore, you will be sole responsible for all damages incurred as a result of the use of name of your employer without his consent.You consent to allow Vistaprint to edit your quote for clarity, length, spelling and grammar and you agree that you will not have any right to be notified of, inspect or approve any Marketing Use. You cannot use the name of your employer or company in a quote without the consent of your employer. Vistaprint has no control on whether or not you obtained your employer's consent. Therefore, you will be sole responsible for all damages incurred as a result of the use of name of your employer without his consent.You further agree that you will not be paid for or receive any other consideration, monetary or otherwise, for the quote, whether or not it is published or otherwise used at any time.You forever release, discharge and hold harmless Vistaprint and all other person(s) or entity(ies) from any and all liability for any violation of any personal or proprietary right with respect to the use of your quote at any time.You affirm that you are over the age of majority and have the right to contract in your own name, and that you have read the above authorization and fully understand its contents.You can withdraw your consent and have the option to access and modify your personal information at any time by sending a written notice to Customer Care. Upon receipt of your notice, Vistaprint will remove your quote from all Marketing Uses within 60 days. You will permit the continued use of your quote subsequent to withdrawal in activities where financial obligations to perform were incurred prior to withdrawal notice and where necessary to deplete inventory existing at time of withdrawal notice.Links To Third Party Products and ServicesWhile you are visiting or using the Vistaprint website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies not owned or operated by Vistaprint. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be collected and used by the third party and not by Vistaprint. Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party.Your Choices:We offer you a variety of choices with respect to how we use and share your personal information.Sharing Information With Others. We will not share your Personal Information, such as your e-mail address or name, with unaffiliated organizations for them to use to inform you about their or other companies’ products and services unless you consent to this sharing on registration (if applicable) or in updating your account preferences. You may opt in by checking the appropriate box during registration (if applicable) or, following registration, by logging into “My Account,” selecting “Account Update,” and checking the applicable box. You may also opt-in by sending a written request to the address below. If you send a written request, please be sure to include your exact name, mailing address and telephone number(s) and a statement that you would like us to share your Personal Information with other organizations that may have special offers, products or services that may be of interest to you. Even if you do not opt in to this sharing, we may still share Personal Information about you with other companies as permitted or required by law.Communications from Vistaprint. If you do not want to receive communications from Vistaprint about products and services that may be of interest to you, simply indicate this preference by logging into “My Account,” selecting “Account Update, and updating your preference. You may also request to be added to our Do-Not-E-Mail list, Do-Not-Call list, and/or our Do-Not-Mail list by writing to the address below and indicating your preferences. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-E-mail, Do-Not-Call, and/or Do-Not-Mail). Even if you choose to be placed on one of these lists, we may still communicate with you using any of these methods regarding your use of our Website, your orders or your account.Deactivation of Your Account. You may also request deactivation of your VistaPrint account by contacting Customer Care at http://www.vistaprint.co.uk/customer-care/contact-us.aspx or by writing to the address below and requesting account deactivation. Please note that some information may remain in our archived records after your account has been deactivated.Vistaprint Address for Written Requests. If you choose to indicate your preferences by mail, please be sure to include your exact name, mailing address, telephone number and specific preferences and send your written requests to the following address

Vistaprint B.V.
Attn. Customer Care
Hudsonweg 8
5928 LW Venlo
the Netherlands
How to manage your account:If you wish to change your name, e-mail address, telephone number, password, communication and/or opt-in preferences after you have registered, you can access your account by logging into My Account and selecting Account Update. You may also request these changes by contacting customer care at http://www.vistaprint.co.uk/customer-care/contact-us.aspx or calling Customer Care at 0800 496 0350 or writing to:

Vistaprint B.V.
Attn. Customer Care
Hudsonweg 8
5928 LW Venlo
the Netherlands

Website Security:We maintain physical, electronic, and procedural safeguards designed to help us protect your nonpublic personal information. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website. When you establish an account at Vistaprint, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change the password as often as you wish by going to “My Account” and selecting "Account Update."Vistaprint authorizes only those persons who need to know personal information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our website to access your personal information.With respect to certain website hosting and other products and services provided to you, we may obtain access to data about your end users or customers. We generally process and use such end user and customer data on your behalf and under your instructions in accordance with our role as a mere processor of any such information on your behalf.Changes to this Privacy Policy:This Privacy Policy was last modified on June 19, 2012. Vistaprint may revise this Privacy Policy from time to time by posting a revised Privacy Policy on our Website. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.Problems Signing InBack To TopOur sign-in process is designed to help protect your privacy. If you have trouble signing in to our website, please ensure that you are using your registered e-mail address and/or correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please contact Customer Care.Order ConfirmationBack To TopVistaprint sends an e-mail notice confirming acceptance of each order you place to the e-mail address you provided to us when signing up for a Vistaprint account. If you receive a confirmation for an order you did not place, please e-mail us immediately at Customer Service.