Common Customer Questions
- Click on this Most Recent Orders link.
- Select the order you wish to cancel and click Next.
- Select the Reason for cancellation and click Cancel My Order.
- A verification pop-up appears. Click Yes, Cancel to process your cancellation request.
If you rather we do it for you, give us a call right away and we'll do our best to cancel your order.
To cancel your order, check out the Can I cancel my order? FAQ.
Once your order is successfully cancelled, a merchandise credit for the order amount is applied to your account. Then you can edit the document from My Projects, and reorder using the merchandise credit.
If you would rather we do this for you, give us a call and we'll do everything possible to edit your order.
After placing an order, you can view the order status 24 hours a day from your Order History page.
- Click My Account > Order History. (If you are not signed in already, you will be prompted to do so.)
- All of your orders to date are displayed. Review the Status column to determine if your order has been sent.
- Click the Track button in the Actions column to view the tracking associated with an order.
If something doesn't seem right, contact us and we'll get to the bottom of it.
Quotes (including shipping & processing) are available from the Pricing tab on any of our product information pages throughout the site.
Note: You might have to scroll down a bit to see the tab.
You can also click here to see full pricing details.
Oh, no - what happened?
We strive to provide you with the best possible services. If we fell short of your expectations please contact us; we want to make it right.
We want you to be happy. If that means cancelling your account, give us a call and we'll help you out.
Other Timely Topics
Absolutely. We offer two business day delivery on U.K.-bound orders placed before 11pm.
Some exceptions do apply. Express delivery is not available for orders that are sent to PO Boxes as well as some remote areas in the UK. Certain products like cheques can’t be rushed either. Return address labels can only be rushed when there is another product being ordered.
During checkout, we will list available options based on your delivery address and order.
Note: processing times are estimated for the mainland Britain; Northern Ireland, the Channel Islands and the Isle of Man may take longer.
No matter how many items you order, you’ll pay a low flat rate depending on the shipping speed you select at checkout.
We'll show you exact prices when you make your order, but if you'd like to see...
- Our shipping rates & delivery speeds, visit the Shipping Options page.
- A list of basic product & shipping costs use our Instant Quote tool.
You can also click the "Get A Quote" link on each product's pricing page.
All our carriers enable us to offer high-quality delivery services at a low cost. We determine which carrier to use for your order based on a variety of factors, such as products purchased, address, size/weight of the order and delivery speed selected.
Once your order is sent, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your confirmation email.