Common Customer Questions
- Click on this Most Recent Orders link.
- Select the order you wish to cancel and click Next.
- Select the Reason for cancellation and click Cancel My Order.
- A verification pop-up appears. Click Yes, Cancel to process your cancellation request.
If you rather we do it for you, give us a call right away and we'll do our best to cancel your order.
To cancel your order, check out the Can I cancel my order? FAQ.
Once your order is successfully cancelled, a merchandise credit for the order amount is applied to your account. Then you can edit the document from My Projects, and reorder using the merchandise credit.
If you would rather we do this for you, give us a call and we'll do everything possible to edit your order.
- Click on My Account. (If you are not signed in already, you will be prompted to do so.)
- Click on View Order History in the “Account Tools" section.
It pays to sign up for emails from Vistaprint. Periodically, we send promotional codes and other special offers via email to our customers who have chosen to be on our customer email list.
If you received a Vistaprint email containing a promotional code, you can apply it towards your order during the checkout process. Look for the Promotional Code box at the bottom of your shopping cart/basket.
If you received a Vistaprint email containing a linked offer, all you have to do is click the link to ensure you activate the promotional pricing. If your email doesn't display a link (or you receive an offer through the physical mail), you can also type the specific URL into the address bar of your web browser window.
Before you submit your order, be sure the final price reflects any promotion you've received. If it doesn't, contact us and we'll figure it out.
Quotes (including shipping & processing) are available from the Pricing tab on any of our product information pages throughout the site.
Note: You might have to scroll down a bit to see the tab.
You can also click here to see full pricing details.
Oh, no - what happened?
We strive to provide you with the best possible services. If we fell short of your expectations please contact us; we want to make it right.
We want you to be happy. If that means cancelling your account, give us a call and we'll help you out.
Other Timely Topics
Absolutely. We offer two-business-day shipping on U.K.-bound orders placed before 6:00 p.m. GMT
Some exceptions do apply. Express delivery is not available for orders that are shipping to a PO Box as well as some remote areas in the UK. Certain products like checks can’t be rushed either. Return address labels can only be rush shipped when there is another product being ordered.
During checkout, we will list available options based on your shipping address and order.
Note: processing times are estimated for the mainland Britain; Northern Ireland, the Channel Islands and the Isle of Man may take longer.
It depends what you've ordered, which shipping speed you have selected and your delivery address.
We'll show you exact prices when you make your order, but if you'd like to see a list of basic product & shipping costs use our Instant Quote tool.
You can also click the "Get A Quote" link on each product's pricing page.
All our carriers enable us to offer high-quality shipping services at a low cost. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.
Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.